Kentucky Farm Bureau Mutual Ins Co

Physical Damage Appraiser

US-KY-Louisville
4 weeks ago
Job ID
2017-1164
# of Openings
1
Category
Claims

Overview

 

JOB SUMMARY

The Physical Damage Appraiser prepares auto repair estimates, which accurately reflect the reasonable dollar cost of the damage sustained. This is to be accomplished in a prompt, courteous and fair manner. This activity should be carried out in a professional manner consistent with company policy and supervisory instruction.

 

Responsibilities

ESSENTIAL FUNCTIONS

  • Inspect and determine extent of auto damage. Prepare repair appraisal in accordance with company and industry procedures.
  • Review Estimate with repair facility and/or vehicle owner
  • Reinspect vehicles for supplemental repairs when applicable.
  • Make payments when authorized
  • Maintain drive-in claim facilities for inspection of damaged vehicles on an appointment basis.
  • Negotiate with repair shops when necessary. Locate used parts and negotiate with salvage dealers when applicable.
  • Keep estimating equipment and software up to date
  • Maintain current knowledge of auto repair techniques, labor rates, parts prices, and industry trends. Attend and participate in company - sponsored meetings, seminars and continuing education activities.
  • Serve as a catastrophe team member or assist in other claim offices or locations as required.
  • Regular, predictable attendance.
  • Above average communication skills
  • Maintain a professional appearance at all times
  • Provide best in class customer service to internal and external customers
  • This list in non-exhaustive and may be supplemented

OTHER RESPONSIBILITIES

  • Advise appropriate claim representative of poor risks that should be referred to underwriting.
  • Promptly respond to complaints as requested.
  • Assist and give guidance to claim representative when requested.

JOB SPECIFICATIONS

  • Physical demands: Mobility; Normal vision (with or without correction); Speaking (with or without correction).
  • Mental demands: Prolonged concentration; High volume under time pressure.
  • Environmental factors: Working outdoors; Extreme cold, below 32 degrees for more than 1 hour; Standard office lighting, temperature, and noise.
  • Equipment: Keyboard; Calculator.
  • Travel may be required

Qualifications

QUALIFICATIONS

  • Valid driver’s license
  • High school diploma or GED.
  • Minimum 2 years’ experience in preparing auto repair estimates either in a body shop or insurance company environment using Mitchell, CCC, Audaexplorer estimating software.
  • Ability to make mathematical computations.
  • Basic keyboarding skill required.
  • Exceptional negotiation and public relations skills.
  • ICAR Pro level one or Platinum status preferred
  • Demonstrates a positive and supportive attitude of company and departmental goals.

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