Kentucky Farm Bureau Mutual Ins Co

  • Field Support Representative

    Job Locations US-KY-Lexington
    Posted Date 1 day ago(5/24/2018 10:26 AM)
    Job ID
    2018-1196
    # of Openings
    1
    Category
    Information Technology
  • Overview

    This position will support the Lexington and Northeast Kentucky area. (subject to change)

     

    Position is responsible for making sure that each Regional Office and Agency Office has all of their hardware and software up and functioning on a daily basis to assure that each office can serve KFB members and customers.  Technology and system connection is essential for every person and office that the FSR serves.  Position serves as a liaison between State Office systems personnel and end users. Provides training for computer system users.  Perform a wide range of activities to improve understanding and use of information systems among company and agency staff. Provides systems analysis to ensure the needs of the user are met. Individual relies on experience and independent judgment to plan and accomplish goals. 

    Responsibilities

    ESSENTIAL FUNCTIONS

    • Analyze and resolve technical problems with end user client technologies (hardware and software)
    • Uses discretion based on previous experience and education to recommend and implement corrective solutions, including off-site repair for remote users as needed.
    • Collaborate with external vendors to resolve problems with local networks, data circuits, hardware, and software.
    • Train users in efficient and effective use of client technologies. This includes hardware (smartphones, computers, MFP's, etc.) and software (Windows, Microsoft Office, and other vendor products).
    • Train users in efficient and effective use of KFB business systems (ARMS, PolicyCenter, ClaimCenter, OnBase, etc.)
    • Install and configure servers, routers, switches, and other network devices.
    • Manage installation of computer and network technologies for construction and remodel projects (Agency or Regional office moves/renovations)
    • Install and configure smartphones, printers, scanners / fax, cameras, servers, and computers.
    • Coordinate with agency managers to schedule and complete proactive visits (3 per office / per year).
    • Provide technical support for disaster response in remote settings, such as hail clinics for CAT situations
    • Assist with the connection of the satellite trailer or remote access when office WAN is non-functional.
    • Participate in IT infrastructure projects; conduct independent research of new technology (hardware and software) and oversee pilot testing in Agency and Regional offices.
    • Work with business users to ensure equipment standards and policies are followed.
    • Regular, predictable attendance as employee must physically be in the office.
    • This list of Essential Functions is non-exhaustive and may be supplemented as necessary.

     

    OTHER RESPONSIBILITIES

    • Prepare written procedures for functions performed.
    • Maintain inventory records of all installed/removed equipment.
    • Provide backup for Help Center.
    • Attend training seminars and classes as required.
    • Some travel required outside of support rep territory for training, meetings, and assists with other territories.

     

    JOB SPECIFICATIONS

    • Physical demands: Must be able to lift up to 50 pounds; Speaking; Sitting for long periods; Normal vision/hearing with or without correction; Typing; Driving a vehicle.
    • Mental demands: Analytic reasoning.
    • Environnemental factors: Daily travel; Some overnight travel required.
    • Equipment: Various computer equipment; Automobile.

    Qualifications

    • Bachelors degree in business, education, or related field preferred. Combination of education, training and experience to acquire knowledge and skills generally equivalent to those possessed by a four-year college graduate may be considered.
    • Two to three years’ experience with PCs, PC software and Network equipment.
    • Experience developing and presenting instructional material preferred.
    • Knowledge of data processing and communications concepts.
    • General business skills with emphasis on attention to detail and problem solving.
    • Ability to communicate effectively with others orally and in writing.
    • Self-motivated; does not require constant supervision and direction.
    • Possess strong time management, customer service, and communication skills.
    • Ability to communicate technical information clearly to a variety of audiences.
    • Ability to retain composure under adverse situations
    • Have a clear understanding of LAN / WAN technology.
    • Have a clear understanding of PC, printer and networking hardware.
    • Have a clear understanding of Microsoft OS and related software.

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