Kentucky Farm Bureau Mutual Ins Co

  • Claims Secretary

    Job Locations US-KY-Owensboro
    Posted Date 2 weeks ago(5/15/2018 8:15 AM)
    Job ID
    # of Openings
  • Overview

    Perform secretarial duties and assist all claim personnel in the correspondence, communications and processing of claims.



    • Establish claim files.
    • Perform claim maintenance.
    • Transcribe recorded correspondence and take dictation.
    • Document claim files.
    • Answer the telephone, direct calls, handle inquiries.
    • File closed files.
    • Maintain record of salvage and subrogation.
    • Complete loss reports for out-of-county insureds.
    • Assist District Claim Manager, claim adjusters, appraiser and No-Fault Specialist.
    • Serve as a catastrophe team member or assist in other claim offices or locations as required.
    • Regular, predictable attendance as employee has to physically be in the office.
    • This list of Essential Functions is non-exhaustive and may be supplemented as necessary.


    • Provide assistance to other claim offices.
    • Assist adjuster with monthly inventory report.
    • Help maintain office equipment.
    • Maintain inventory of office supplies.
    • Participate in training classes.


    • Physical demands: Sitting; Normal vision/normal hearing (with or without correction); Speaking.
    • Mental demands: Prolonged concentration.
    • Environmental factors: Standard office lighting, temperature and noise.
    • Equipment: Keyboard/telephone/dictaphone/copier/calculator.


    • High school diploma or GED.
    • Minimum one year's experience in an office or one year at a business/secretarial college preferred.
    • Required to obtain an Adjuster License within one year of hire date.
    • Average typing skill with emphasis on accuracy (35 WPM).
    • Knowledge of word processing software desired. 
    • Experience with office machines desired.
    • Courteous telephone manner.


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