The focus of this job will be to support KFB Agency, Inc. brokerage operations in providing quality service to the Kentucky Farm Bureau Agency Force in situations where our members’ insurance needs are outside the scope of products offered or underwritten by Kentucky Farm Bureau Mutual Insurance Company. This includes the areas of policy maintenance, policy billing, entering direct and agency bill commission statements, and other support functions. The duties of this job will be fulfilled using thorough judgment, broad technical skills, and a positive attitude, focused on adding value through excellent customer service to our internal and external stakeholders. This role consists of a training and development program that will prepare the participant to become an insurance brokerage professional. This participant will learn the responsibilities of brokerage staff, rules, procedures, and workflows for the Agency Assistant position and the Agency Support Representative position.