Kentucky Farm Bureau Mutual Ins Co

  • Claim Secretary 1 (Lexington-Hamburg)

    Job Locations US-KY-Lexington
    Posted Date 6 days ago(9/9/2019 8:15 AM)
    Job ID
    # of Openings
  • Overview

    Perform clerical and administrative support for District Claim Manager, Claim Adjusters and other Regional Claim Office staff.  The Claim Secretary 1 provides prompt, courteous and fair claim service. 



    • Support the corporate strategy and our commitment to the member relationship.
    • Support the strategic mission of the Claims function as it relates to goals for the organization.
    • Develop and maintain relationships with the agency force and support the agencies through sound and effective claim management practices.
    • Handle all claims in accordance with the provisions of the Unfair Claims Settlement Practices Act and in an ethical and compliant manner.
    • Answer the telephone, direct calls, handle inquiries.
    • Assist District Claim Manager and other Regional Claim Office staff.
    • Review loss reports and confirm coverage.
    • Conduct prompt and thorough investigations of losses.
    • Maintain and thoroughly document electronic claim files to support actions taken.
    • Handle claims in an efficient and accurate manner.
    • Maintain proper reserves and diaries on claim files.
    • Promptly evaluate and resolve claims through settlement or denial.
    • Complete assignments.
    • Serve as a catastrophe team member or assist in other claim offices or locations as required.
    • Demonstrate a positive and supportive attitude.
    • Regular, predictable attendance as employee has to physically be in the office.
    • This list of Essential Functions is non-exhaustive and may be supplemented as necessary.



    • Assist and cooperate with Kentucky Farm Bureau and Agency Personnel.
    • Attend and participate in company meetings, seminars, and continuing education activities.
    • Provide assistance to other claim offices.
    • Promptly report complaints and respond, as directed.
    • Maintain and properly use company facilities, equipment, and supplies.
    • Assist in the handling of salvage and subrogation.
    • Transcribe recorded correspondence.



    • Physical demands: Sitting; Normal vision/normal hearing (with or without correction); Speaking.
    • Mental demands: Prolonged concentration.
    • Environmental factors: Standard office lighting, temperature and noise.
    • Equipment: Personal computer; keyboard; telephone systems; cassette recorders; copier; calculator.



    • High school diploma or GED.
    • Minimum one years’ experience in an office or one year at a business/secretarial college preferred.
    • Obtain a Kentucky Staff Adjuster License within one year of employment.
    • Courteous telephone manner.
    • Average typing skill with emphasis on accuracy (35 WPM).
    • Knowledge of word processing software desired.
    • Experience with office machines desired.


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