Kentucky Farm Bureau Mutual Ins Co

  • Associate Property Claim Adjuster (Bowling Green)

    Job Locations US-KY-Bowling Green
    Posted Date 4 days ago(9/10/2019 3:26 PM)
    Job ID
    # of Openings
  • Overview

    The associate property claim adjuster provides prompt, courteous, and fair claim service on major property claims within all territory handled out of the district claim office to which he/she is assigned.  Will also function as a catastrophe team member when the team is mobilized.  All job activities should be carried out in a professional manner consistent with company policy and supervisory instruction.


    ESSENTIAL FUNCTIONS                                                                                                                        

    • Support the corporate strategy of our commitment to the member relationship.
    • Support the strategic mission of the Claims function as it relates to goals for the organization.
    • Develop and maintain relationships with the agency force and support the agencies through sound and effective claim management practices.
    • Handle all claims in accordance with the provisions of the Unfair Claims Settlement Practices Act and in an ethical and compliant manner.
    • Review loss reports, and confirm coverage.
    • Conduct prompt and thorough investigations of losses.
    • Maintain and thoroughly document electronic claim files to support actions taken.
    • Maintain adequate reserves and active diaries on all files.
    • Inspect damaged property and prepare written estimate of damage.
    • Promptly evaluate and resolve claims through settlement or denial.
    • Visit agency offices on a regular basis.
    • Actively pursue salvage recovery.
    • Assist subrogation unit with subrogation recovery.
    • Assist the special investigative unit with suspicious claims.
    • Report claims in accordance with reporting guidelines or as requested by supervisory personnel.
    • Prepare for participation and assist with litigated claims as required.
    • Handle claims in compliance with statutes, regulations, and case law.
    • Maintain estimating equipment and software.
    • Serve as a catastrophe team member or assist in other claim offices or locations as required.
    • Regular, predictable attendance as employee has to physically be in the office.
    • This list of essential functions is non-exhaustive and may be supplemented as necessary.


    OTHER RESPONSIBILITIES                                                                                                           

    • Promptly respond to all complaints.
    • Report immediately the receipt of all summonses.
    • Report incorrectly rated policies or poor risks to the PARM (Underwriting).
    • Submit timely and accurate expense reports and mileage reports.
    • Attend and participate in company claim meetings, seminars, and continuing education activities.
    • Develop and maintain knowledge of building repair industry, property policy contracts, court decisions, and industry trends.
    • Maintain and properly use company facilities, equipment, supplies, and vehicles.
    • Follow company guidelines related to personal use of company vehicles.



    JOB SPECIFICATIONS                                                                                                                     

    • Physical demands: Normal vision/hearing (with or without correction); Sitting; Standing; Speaking; Mobility; Driving an automobile; Climbing ladders Prolonged periods away from home.
    • Mental demands: Analytic reasoning; Prolonged concentration.
    • Environmental factors: Working outdoors; Extreme cold (below 32 degrees) and heat (above 90 degrees) for more than one hour; Standard office lighting, temperature and noise.
    • Equipment: Automobile; Camera; Cassette recorder; Computer; Telephone; Ladder.


    • Combination of formal education, training, and experience to acquire knowledge and skills generally equivalent to those possessed by a four-year college graduate. Bachelor’s degree preferred.
    • Ability to interpret property policy contracts and legal documents.
    • Knowledge of the building repair industry.
    • Knowledge of computerized estimating systems preferred.
    • Basic keyboarding skill.
    • Strong written, verbal, and listening communication skills.
    • Ability to make timely decisions.
    • Obtain Kentucky Staff Adjuster License within six months of employment.
    • Valid driver’s license and good driving record.
    • Good negotiation and public relations skills.


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