Kentucky Farm Bureau Mutual Ins Co

  • Agency Assistant Intern

    Job Locations US-KY-Louisville
    Posted Date 3 months ago(10/22/2019 6:42 PM)
    Job ID
    # of Openings
  • Overview

    Intended for a current college student that is seeking part-time employment during the semester.


    The focus of this job will be to support KFB Agency, Inc. brokerage operations in providing quality service to the Kentucky Farm Bureau Agency Force in situations where our members’ insurance needs are outside the scope of products offered or underwritten by Kentucky Farm Bureau Mutual Insurance Company. This includes the areas of policy maintenance, policy billing, entering direct and agency bill commission statements, and other support functions.  The duties of this job will be fulfilled using thorough judgment, broad technical skills, and a positive attitude, focused on adding value through excellent customer service to our internal and external stakeholders. This role consists of a training and development program that will prepare the participant to become an insurance brokerage professional. This participant will learn the responsibilities of brokerage staff, rules, procedures, and workflows for the Agency Assistant position and the Agency Support Representative position.


    ESSENTIAL FUNCTIONS                                           

    • Receive and sort department mail and process customer applications
    • Scan and index documents to AMS 360
    • Assist Agency Support Representatives with indexing direct billed items, expiration list,
    • Assist with processing accurate commission, billing, and accounting transactions for the brokerage
    • Assist with verifying commissions,
    • Assist with reports for brokerage management and Accounting
    • Update policy information on the system
    • Assist with the Direct Billed download processing into AMS 360
    • Assist with the Direct Billed download report, marking cancellations inactive and reinstatements active
    • Assist with developing and maintaining the brokerage intranet page (training and learning center)
    • Assist with the completion of special projects as requested
    • Regular, predictable attendance
    • Uphold the KFB Guiding Principles
    • Customer Service
    • Operational Excellence
    • Champion People
    • Connectivity

     JOB SPECIFICATIONS                                                     

    • Physical demands: Normal vision/hearing (with or without correction);
    • Mental demands: Analytical reasoning; Prolonged concentration; Must be able to handle high volume
    • Environmental factors: Standard office lighting, temperature, and noise; Temperature controlled environment
    • Equipment: Telephone; Keyboard; Calculator; Copier; Scanner; Fax Machine; Personal Computer


    • High School diploma or equivalent required
    • Actively enrolled in college courses working toward a Bachelor’s Degree required; Business Administration field of study preferred. Experience working with the public preferred
    • Professional telephone etiquette
    • Strong oral and written communication skills
    • Strong organizational skills
    • Strong customer service skills
    • Strong computer skills
    • Excellent data entry skills
    • Ability to handle simultaneous demands on time and attention
    • Ability to work with a high degree of accuracy
    • Computer knowledge along with keyboarding skills
    • Computer usage skills in Microsoft Office (i.e., Word, Excel, and PowerPoint) required
    • Effective interpersonal skills with strong working relationships
    • Must be able to read, analyze, and interpret procedures, regulations, instructions, manuals, and other documents as required
    • Proficiency at data entry with keyboarding skills of 60 words per minute required
    • Ability to accept constructive feedback on both soft and hard skills
    • Ability to work with confidential materials
    • Detail oriented


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