Responsibilities include answering questions for customers, agents, State Office personnel and mortgagee/lienholders. Analyze and solve problems as they arise. Knowledge of policy coverage for all lines of insurance. Provide record of activity and substantiating evidence for use by Claims personnel and legal defense.
This list of essential functions is non-exhaustive and may be supplemented as necessary.
Contact banks and additional interests to resolve payments issues and overdraft charges.
Research misapplied payments and determine what action is needed.
Complete special projects assigned by department manager.
Keep abreast of policy changes, rating procedures, workflow, functioning of automated systems, etc.
Provide agents with any information they may need on their customers.
Recognize trends or repetition of a particular complaint or problem in order to advise.
Gather detailed information to identify system defects.
Resolve problems by analyzing policy information, identifying errors and take action to correct policy.
Determine and provide payment information on all lines of insurance.
Mental demands: Analytic reasoning; Prolonged concentration.
Environmental factors: Standard office lighting, temperature, and noise.
Equipment: Keyboard; Telephone.
One years’ experience with Kentucky Farm Bureau is strongly preferred.
Good decision making abilities.
A strong interest in detailed work.
Ability to analyze and solve problems.
Ability to assist customers quickly and efficiently.
Ability to multi-task and handle deadlines.
Strong communication and listening skills.
Must have ability to interact with people in a "patient", "friendly" and "pleasant" manner.
Previous telephone experience preferred.