Kentucky Farm Bureau Mutual Ins Co

  • Operating Systems Developer II

    Job Locations US-KY-Louisville
    Posted Date 2 weeks ago(2/6/2020 2:44 PM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    Position exists to provide technical hardware and software support to KFB users, including IT staff. Focus will be on support of hardware and system software (operating system, security tools, etc.) for laptop/desktop/virtual computers, as well as other end user technologies. This position oversees development, testing, and updating of all KFB computer images. Position is also responsible for desktop software distribution, Microsoft, and security patch management, as well as developing and deploying software packages to computers throughout the company. Position is the administrator for KFB’s SCCM environment related to laptop/desktop computers.


    • Develop images for corporate desktop/laptop/virtual computers, including testing and validation.
    • Act as administrator for SCCM desktop environment, including software package creation and distribution
    • Develop desktop scripts and task sequences as needed to support IT initiatives
    • Responsible for monthly Microsoft patching process for 2000+ corporate computers
    • Collaborate closely with Model Office and Security staff to ensure timely distribution of desktop security updates
    • Develop Active Directory Group Policies related to the desktop environment as needed in cooperation with IT Security team
    • Manage Client Technologies initiatives as needed
    • Act as an expert resource for Client Technologies teammates; position serves as an escalation point for complex technical issues related to desktop hardware and software
    • Work with Model Office to ensure methodical, proven QA/Testing of all new hardware and software updates prior to Production deployment.
    • Investigate and make recommendations regarding the IT infrastructure environment to optimize the performance of laptop/desktop/virtual computers, as well as other client technologies
    • Act as administrator for KFB’s desktop software repository (maintain current master versions of desktop software, develop standard software installation procedures for other IT staff to follow, etc.)
    • Provide excellent customer service to users through support of desktop business applications (investigate/resolve problems and research requirements for operating system and hardware to support desktop business applications)
    • Collaborate with IT teams (client technologies, IT security, etc.) and business groups to maintain best practice strategies for use of desktop technologies
    • Manage vendor relationships and work with vendor technical resources (Microsoft, Dell, IBM, etc.) required to adequately support client technologies
    • Participate in corporate Disaster Recovery preparedness exercise to ensure readiness of supported client technologies
    • Evaluate and recommend new strategies for business-user computing/server products.
    • Demonstrate positive, supportive attitude of company and departmental goals
    • Exhibit high accountability for corporate guidelines regarding use of technology and security standards
    • Regular, predictable attendance as employee has to physically be in the office.
    • This list of Essential Functions is non-exhaustive and may be supplemented as necessary.


    • Bachelor’s Degree in Computer Information Systems or related field preferred. Combination of formal education, training and experience to acquire knowledge and skills generally equivalent to those possessed by a college graduate with four years computer experience may be considered.
    • 5-7 years’ experience in PC support
    • A proven skill-set that includes a wide breadth of infrastructure related technologies (desktop and printer hardware/software, Windows operating systems, Office 365, virtual machines, mobile devices, networking, web browsing, IT security, etc.).
    • Knowledge of desktop deployment standards and tools required.
    • Experience in desktop image development & automation preferred
    • Exceptional customer service skills, ability to communicate with others and work in a team environment
    • MCSE or equivalent experience preferred
    • Demonstrated experiences of self-motivation & proven leadership.
    • Demonstrated skills in oral and written communication.
    • Knowledge of security best practices and policies.
    • Ability to maintain composure under adverse situations.
    • Ability to manage multiple priorities.
    • Excellent work attendance record.
    • A desire and ability to quickly learn new technologies.
    • Excellent interpersonal skills in a team environment.


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