Kentucky Farm Bureau Mutual Ins Co

Field Support Representative

Job Locations US-KY
Posted Date 1 week ago(3/27/2020 12:22 PM)
Job ID
# of Openings
Information Technology


This position will support the North and Northeast Kentucky area. (subject to change)


The Field Support Representative is the mobilized team member responsible for the Regional Claim and Agency Office technology needs.  This position is responsible for making sure that each office has their hardware and software up and functioning on a daily basis to assure they can serve KFB members and customers.  Technology and system connection is essential for every person and office that the FSR serves.  Position serves as a liaison between State Office systems personnel and end users. Provides training for computer system users.  Perform a wide range of activities to improve understanding and use of information systems among company and agency staff. Provides systems analysis to ensure the needs of the user are met. Individual relies on experience and independent judgment to plan and accomplish goals. 



  • Travel via company-provided vehicle to various Regional Claim and Agency Offices.
  • Analyze and resolve technical problems with end user client technologies (hardware and software).
  • Uses discretion based on previous experience and education to recommend and implement corrective solutions, including off-site repair for remote users as needed.
  • Collaborate with external vendors to resolve problems with local networks, data circuits, hardware, and software.
  • Offers exceptional customer service to users of IT technologies by understanding and anticipating customer needs.
  • Train users in efficient and effective use of client technologies. This includes hardware (smartphones, computers, MFP's, etc.) and software (Windows, Microsoft Office, and other vendor products).
  • Train users in efficient and effective use of KFB business systems (ARMS, PolicyCenter, ClaimCenter, OnBase, etc.)
  • Install and configure servers, routers, switches, and other network devices.
  • Manage installation of computer and network technologies for construction and remodel projects (Agency or Regional office moves/renovations)
  • Install and configure smartphones, printers, scanners / fax, cameras, servers, and computers.
  • Coordinate with agency managers to schedule and complete proactive visits (3 per office / per year).
  • Provide technical support for disaster response in remote settings, including CAT situations or outages when office WAN connection is non-functional.
  • Participate in IT infrastructure projects; conduct independent research of new technology (hardware and software) and oversee pilot testing in Agency and Regional offices.
  • Work with business users to ensure equipment standards and policies are followed.
  • Collaborate with other departments (especially ASM and Claims) to assess needs and further the use of IT technologies to meet them
  • Exhibit high accountability for corporate guidelines regarding use of technology and security standards
  • Support the strategic mission of the IT function as it relates to goals for the organization.
  • Demonstrate a positive supportive attitude of company and departmental goals.
  • Manage relationships in ways that promote service and support the organization.
  • Regular, predictable attendance as employee must physically be in the office.
  • This list of Essential Functions is non-exhaustive and may be supplemented as necessary.



  • Prepare written procedures for functions performed.
  • Maintain inventory records of all installed/removed equipment.
  • Provide backup for Help Center.
  • Attend training seminars, classes and monthly regional meetings as required.
  • Some travel required outside of home territory for training, meetings, and assistance with other territories


  • Physical demands: Must be able to lift up to 50 pounds; Speaking; Sitting for long periods; Normal vision/hearing with or without correction; Typing
  • Long periods of driving required, occasionally up to 300-miles one-way.
  • Mental demands: Analytic reasoning.
  • Environmental factors: Daily travel; Some overnight travel required.
  • Equipment: Various computer equipment;


  • Bachelors degree in business, education, or related field preferred. Combination of education, training and experience to acquire knowledge and skills generally equivalent to those possessed by a four-year college graduate may be considered.
  • Two to three years’ experience with PCs, PC software and Network equipment.
  • Experience developing and presenting instructional material preferred.
  • Experience in customer relationship management a plus
  • Knowledge of data processing and communications concepts.
  • General business skills with emphasis on attention to detail and problem solving.
  • Ability to communicate effectively with others orally and in writing.
  • Self-motivated; does not require constant supervision and direction.
  • Possess strong time management, customer service, and communication skills.
  • Ability to communicate technical information clearly to a variety of audiences.
  • Ability to retain composure under adverse situations
  • Have a clear understanding of LAN / WAN technology.
  • Have a clear understanding of PC, printer and networking hardware.
  • Have a clear understanding of Microsoft OS and related software.


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