The Intern in Underwriting and Policy Services may help perform work in the Underwriting Administration area or in Policy Services. This individual may cross train in several different areas depending on the workload and needs of the department. The Intern must have high attention to detail and an interest in learning about insurance contracts, insurance systems, and insurance services. This role also requires good customer service skills and the ability to work well on a team.
Process new business applications received from the agency force by performing a completeness check and encoding the endorsements on the application.
Process the completed application through Keyfast and type any endorsements into EDOR.
Perform an audit on any new policy when there is a difference in premium.
Analyze and process policy changes, reinstatements and cancellations via multiple data entry systems.
Ensure accurate and complete information is obtained prior to processing by consulting with the agent and/or underwriter when analysis indicates that information is incomplete or if the request falls outside approved parameters.
Research and apply unprocessed payments on CAMS and in Billing Center to policies or return payments to customers.
Correct nightly cycle processing errors.
Reverse payments and re-bill policies where payments have been returned by the bank.
Verify membership dues have been paid when reinstating a cancelled policy.
Perform system maintenance using On-line update to change pend code settings on policies to allow changes to process.
Correct amount dues and termination reason codes.
Validate policy information for accuracy.
Research and solve issues with transactions.
Review daily audit reports. Determine appropriate course of action to resolve any
Review Commercial Rental applications for completeness. Communicate with Agent’s Offices for any missing pictures or 360Value reports.
Keep workflow current.
Keep the manager and co-workers informed of any problems.
Research and process return mail
Process cancellation, duplicate payment and other letters
Convert legacy policies to Policy Center
Assist and cooperate with all company personnel.
Meet established department production and error standards.
Submit a weekly production report.
Regular, predictable attendance as employee has to physically be in the office.
The duties described above are general in nature and may not completely cover all aspects of this position. The Supervisor may ask the employee to perform other work-related duties including, but not limited to, cross training on other positions.
Physical demands: Sitting; Grasping; Normal vision/hearing (with or without correction).
Mental demands: Prolonged concentration; Analytic reasoning.
Environmental factors: Standard office lighting, temperature and noise.
Equipment: Keyboard; Telephone; Calculator; Copier.
High school diploma or GED. Must currently be attending college courses.
Knowledge in the use of computer.
Data Entry skills required.
Knowledge in use of calculators.
Knowledge of the All-Lines system helpful.
A strong interest in detailed work.
Good decision-making abilities.
Ability to analyze and solve problems.
Strong verbal and written communication skills.