Kentucky Farm Bureau Mutual Ins Co

IT Operations Technician I (Data Center)

Job Locations US-KY-Louisville
Posted Date 1 month ago(8/24/2021 8:00 AM)
Job ID
2021-1508
# of Openings
2
Category
Information Technology

Overview

*This is a third shift position.

 

Position exists to provide support for the Production batch cycle process and to deploy updates to IT applications with focus on meeting Service Level Agreements (SLA’s) and maintaining system availability.  Individuals in this role provide 24-hour monitoring of KFB’s Production and Test environments and collaborate with other IT technical staff to troubleshoot job failures or processing delays. 

Responsibilities

ESSENTIAL FUNCTIONS                                                    

Run the Production batch cycle (execute mainframe and distributed programming jobs; deploy changes to IT applications)

Run ad hoc/request jobs to process system changes for business departments

Troubleshoot failures with mainframe and distributed jobs in collaboration with other IT technical teams

Responsible for mainframe IPL (operating system restart) as needed for Production and Test system maintenance

Create daily system backup tapes and prepare them for offsite storage with KFB’s Disaster Recovery vendor

Monitor Production and Test environments for potential hardware or software issues and take corrective action; engage other technical staff as needed (KFB or vendor support resources)

Assist in maintaining required records for audit purposes

Exhibit high accountability for KFB physical and system Security standards and processes 

Support the strategic mission of the IT function as it relates to goals of the organization, especially to meet required Service Level Agreements (SLA’s) and ensure system availability

Facilitate excellent communication between Operations, other IT technical teams, and key business areas to support Production system processes

Participate in formal and on-the-job technical training

Demonstrate positive, supportive attitude of company and departmental goals

Provide excellent customer service to users through support of batch cycle process and prompt response to Service Now tickets as assigned

Exhibit attention to detail in all areas of responsibility

Collaborate with other team members regarding work schedules; occasionally cover other shifts if needed

Regular, predictable attendance as employee must physically be in the office

This list of essential functions is non-exhaustive and may be supplemented as necessary


JOB SPECIFICATIONS                                                    
Physical demands: Standing, sitting; Lifting (frequently up to 50 lbs.); Normal vision and hearing (with or without correction).
Mental demands: Analytical and problem- solving skills; Ability to work with minimal supervision.
Environmental factors: Standard office lighting, temperature, and noise.
Equipment: Computer keyboard, mainframe tape equipment
Occasional weekend work to support Production system deployments

Qualifications

QUALIFICATIONS                                                        
Associates Degree preferred or equivalent combination of education, training, and experience
Two years’ full-time general business experience involving use of computer equipment and automated systems preferred
General business skills with emphasis on attention to detail and problem resolution
Effective communication skills; able to understand complex technical procedures (verbal and written)
Ability to maintain composure under adverse situations
Ability to make timely and sound decisions under minimal supervision


DESIRED TECHNICAL KNOWLEDGE                                            
JCL (Job Control Language) that controls Batch programs on an MVS system
TSO and ISPF (Time Sharing Option and Interactive System Productivity Facility) to interact with Scheduler, Rerun/Restart Software, dataset maintenance, and miscellaneous utilities
MVS abend codes and JCL errors

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