Kentucky Farm Bureau Mutual Ins Co

Brokerage Assistant Intern

Job Locations US-KY-Louisville
Posted Date 3 weeks ago(5/3/2022 7:45 AM)
Job ID
# of Openings


The focus of this job will be to support KFB Agency, Inc. brokerage operations in providing quality service to the Kentucky Farm Bureau Agency Force in situations where our members’ insurance needs are outside the scope of products offered or underwritten by Kentucky Farm Bureau Mutual Insurance Company. This includes the areas of policy maintenance, policy billing, entering direct and agency bill commission statements, and other support functions.  The duties of this job will be fulfilled using thorough judgment, broad technical skills, and a positive attitude, focused on adding value through excellent customer service to our internal and external stakeholders. This role consists of a training and development program that will prepare the participant to become an insurance brokerage professional. This participant will learn the responsibilities of brokerage staff, rules, procedures, and workflows for the Agency Assistant position and the Agency Support Representative position.


ESSENTIAL FUNCTIONS                                                   

Receive and sort department mail and process customer applications

Scan and index documents to AMS 360

Assist Agency Support Representatives with indexing direct billed items, expiration list,

Assist with processing accurate commission, billing, and accounting transactions for the brokerage

Assist with verifying commissions,

Assist with reports for brokerage management and Accounting

Update policy information on the system

Assist with the Direct Billed download processing into AMS 360

Assist with the Direct Billed download report, marking cancellations inactive and reinstatements active

Assist with developing and maintaining the brokerage intranet page (training and learning center)

Assist with the completion of special projects as requested

Regular, predictable attendance

Act as a professional representative of the brokerage and Kentucky Farm Bureau Mutual Insurance Company by exhibiting our Guiding Principles.

JOB SPECIFICATIONS                                       

Physical demands: Normal vision/hearing (with or without correction); Speaking; Because of the extensive interpersonal contact required by the position, both in person and over the telephone, must have no significant hearing or speech impairment; Because of the extensive reading required by the position, must have no significant sight impairment; Extensive keyboarding required by the position; Ability to use computing devices for extended periods of time required; Must be able to use / operate a personal computer, keyboard, and printers

Mental demands: Analytical reasoning; Prolonged concentration; Must be able to handle high volume

Environmental factors: Standard office lighting, temperature, and noise; Temperature controlled environment

Equipment: Telephone; Keyboard; Calculator; Copier; Scanner; Fax Machine; Personal Computer


High School diploma or equivalent required

Active work towards Bachelor’s Degree required with a focus towards Business Administration preferred

Experience working with the public preferred

Professional telephone etiquette

Strong oral and written communication skills

Strong organizational skills

Strong customer service skills

Strong computer skills

Excellent data entry skills

Ability to handle simultaneous demands on time and attention

Ability to work with a high degree of accuracy

Computer knowledge along with keyboarding skills

Computer usage skills in Microsoft Office (i.e., Word, Excel, and PowerPoint) required

Effective interpersonal skills with strong working relationships

Must be able to read, analyze, and interpret procedures, regulations, instructions, manuals, and other documents as required

Proficiency at data entry with keyboarding skills of 60 words per minute required

Ability to accept constructive feedback on both soft and hard skills

Ability to work with confidential materials

Detail oriented


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