Kentucky Farm Bureau Mutual Ins Co

Claim Adjuster

Job Locations US-KY-Elizabethtown
Posted Date 5 days ago(6/21/2022 7:45 AM)
Job ID
# of Openings


The claims adjuster provides prompt, courteous and fair claim service.  All job activities should be carried out in a professional manner consistent with company policy and supervisory instruction.



Support the corporate strategy of our commitment to the member relationship.

Support the strategic mission of the Claims function as it relates to goals for the organization.

Develop and maintain relationships with the agency force and support the agencies through sound and effective claim management practices.

Handle all claims in accordance with the provisions of the Unfair Claims Settlement Practices Act and in an ethical and compliant manner.

Review loss reports, and confirm coverage.

Conduct prompt and thorough investigations of losses.

Maintain and thoroughly document electronic claim files to support actions taken.

Maintain adequate reserves and active diaries on all files.

Complete assignments.

Promptly evaluate and resolve claims through settlement or denial.

Visit agency offices on a regular basis.

Actively pursue salvage recovery.

Assist subrogation unit with subrogation recovery.

Assist the special investigative unit with suspicious claims.

Report claims in accordance with reporting guidelines or as requested by supervisory personnel.

Assign, direct and actively monitor out-of-state claims.

Participate and assist with litigated claims.

Maintain current knowledge of policy contracts, court decisions, and industry trends.

Handle claims in compliance with statutes, regulations, and case law.

Maintain ability to function as a claim adjuster.

Serve as a catastrophe team member or assist in other claim offices or locations as requested.

Regular, predictable attendance.

This list of essential functions is non-exhaustive and may be supplemented as necessary.



Promptly respond to complaints.

Report immediately receipt of all summonses.

Report incorrectly rated policies or poor risks to the PARM (Underwriting).

Submit timely and accurate expense reports and mileage reports.

Attend and participate in company claim meetings, seminars, and continuing education activities.

Maintain current knowledge of policy contracts, court decisions, and industry trends.

Maintain and properly use company facilities, equipment, supplies, and vehicles.

Follow company guidelines related to personal use of company vehicles.



Physical demands: Normal vision/hearing (with or without correction); Sitting; Standing; Speaking; Mobility; Driving an automobile; climbing ladders.

Mental demands: Analytical reasoning; Prolonged concentration.

Environmental factors:  Standard office lighting, temperatures and noise; Outdoor conditions, lighting, temperatures and noise; On site field inspections of damaged property, such as accident scenes or roofs of buildings.

Equipment: Automobile; Camera; Cassette recorder; Computer; Telephone; Ladder.


Combination of formal education, training, and experience to acquire knowledge and skills generally equivalent to those possessed by a four-year college graduate.  Bachelor’s degree preferred.

Two years above satisfactory performance as an Associate Claim Adjuster preferred.

Successful completion of the Associate in General Insurance (AINS) or equivalent experience in the insurance industry preferred.

Complete Associate Claim Adjuster requirements.

Ability to interpret policy contracts and legal documents.

Strong written and verbal communication skills.

Ability to make timely decisions.

Good negotiation and public relations skills.

Demonstrates a positive and supportive attitude of company and departmental goals.

Provides positive leadership.

Active Kentucky Staff Adjuster License.

Valid driver’s license and good driving record.


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