Administers an organization's IT systems infrastructure.  Ensures the accuracy and effectiveness of the systems meet business/customer requirements, monitors the performance of systems and suggests improvements. Verifies and reviews system related documents/reports including installation procedures.  Develops and implements infrastructure and technology platforms, including operating systems, middleware, virtual networks, databases and Internet-related tools. Determines hardware compatibility and/or influences hardware design. Performs system-wide/cross-functional administration.  Participates in solving highly technical and complex problems on multiple projects and provides consultative support to internal staff.

ESSENTIAL FUNCTIONS

Display exceptional customer service to users of IT technologies by understanding and anticipating customer needs

Serve as a role model and leader to those in IT and throughout the organization

Work with senior team members to administrator and deploy server solutions for high-availability and performance

Install, configure, patch and administer Server Operating Systems and related server application software

Install hardware infrastructure, including but not limited to server hardware, storage appliances, network connectivity, SAN’s, etc.

Continuously improve system design, deployment methodology, monitoring services, and operational capabilities to eliminate unplanned down-time

Resolve complex problems and outages related to the production environment 

Provide technical problem-solving assistance

Exhibit high accountability for corporate guidelines regarding use of technology and security standards

Apply the KFB corporate guiding principles of connectivity, championing people, customer service, and operational excellence in daily work and decision making

Work on DR testing procedures

Provides feedback for staff, to help professional development plans and goals in a timely and effective manner

Provide 24 hour on-call support as needed

Regular, predictable attendance as employee has to physically be in the office

This list of essential functions is non-exhaustive and may be supplemented as necessary

OTHER RESPONSIBILITIES

Test all changes prior to implementation

Participates in formal IT Change Control procedures

Fulfill administrative reporting requirements

Document standards and procedures as related to computer operations and maintenance

Maintain a current knowledge of computer technical subjects deemed necessary to fulfill the essential requirements of the job

JOB SPECIFICATIONS

Physical demands: Normal vision/hearing (with or without correction); Sitting; On-call availability

Mental demands: Prolonged concentration; Analytical reasoning

Environmental factors: Standard office lighting, temperature, and noise

Equipment: Personal computer, Keyboard

Bachelor’s degree (preferably in computer science, information systems, or mathematics) or a combination of formal education, training, and experience to acquire knowledge and skills generally equivalent to those possessed by a college graduate

1-3 years of professional technology experience with a concentration in distributed technologies

1-3 years of administration experience including configuration of systems, system installation and configuration, and installation of vendor software products is desired

Certifications a plus

Average keyboarding skills

Good verbal and written communications

Selected Server Based Software for this Position

The person in this position will be expected to participate in the design and deployment of Microsoft/IBM infrastructure including:

MS Active Directory

MS Active Directory

MS Windows Server

MS Exchange Online

Various middleware platforms supporting enterprise application

VMWare Solutions

Cloud Technologies

Storage Area Networks

Networking