Analyze and process policy change, reinstatements and cancellations via multiple data entry systems.   Requests are received from agents, insured or State Office personnel.   Ensure accurate and complete information is obtained prior to processing and that all information is properly entered and formatted.  Correct nightly batch cycle errors.  Analyze and solve problems as they arise. 

Analyze and process policy changes, reinstatements and cancellations via multiple data entry systems.   Requests are received from agents, insured or State Office personnel. The majority of requests are accessed from a work queue that is a part of our corporate imaging system. 

Ensure accurate and complete information is obtained prior to processing by consulting with the agent and/or underwriter via email or phone when analysis indicates that information is incomplete or if the request falls outside approved parameters.

Review account bill reports. Determine appropriate course of action to resolve outstanding transactions listed on the report.

Research the unprocessed payments on the CAMS Report. Conduct appropriate research and apply unprocessed payments to policies or return payments to customers.

Process name, address, and membership changes daily in ARMS (Account Review Maintenance System). Contact agent when address change is due to return mail.

Analyze Account bill diaries, contact agency or customer and take necessary action depending on the type of diary.

Correct nightly cycle processing errors.

Reverse payments and re-bill policies where checks have been returned by the bank.

Verify membership dues have been paid when reinstating a cancelled policy. On unpaid memberships send the appropriate letters to customers and follow membership processing procedures.

Perform system maintenance using On-line update to change pend code settings on policies to allow changes to process. Correct amount dues and termination reason codes.

Meet established department production and error standards.

Submit a weekly production report.

Regular, predictable attendance as employee has to physically be in the office.

The duties described above are general in nature and may not completely cover all aspects of this position. The Supervisor may ask the employee to perform other work-related duties including, but not limited to, cross training on other positions.

Job Specifications

Physical demands: Sitting; Grasping; Normal vision/hearing (with or without correction).

Mental demands: Prolonged concentration; Analytic reasoning.

Environmental factors: Standard office lighting, temperature and noise.

Equipment: Keyboard; Telephone; Calculator; Copier.

Bachelor’s Degree preferred or prior processing experience preferred.

Knowledge in the use of computer terminals.

Data Entry skills required.

Knowledge in use of calculators.

Knowledge of the All-Lines system helpful.

A strong interest in detailed work

Good decision making abilities.

Ability to analyze and solve problems.

Strong verbal and written communication skills.