The Intern in Policy Processing will assist in working PolicyCenter and BillingCenter activities. Review, analyze, and process policy changes, reinstatements and cancellations with strong attention to detail and accuracy. Assist Agency and State Office personnel in investigating questions.

Supports the strategic mission of the PARM department as it relates to goals for the organization.

Researches, modifies and/or submits PolicyCenter transactions created at county offices that require manual intervention.

Researches payments and bills in BillingCenter, and makes adjustments as necessary.

Gathers information missing from policy transactions by consulting with agents and/or underwriters.

Shares pertinent information with team members in a timely manner.

Submits policy transactions requested by Underwriting and initiates manual letters as needed.

Fields membership, policy and billing-related questions from Agency and State Office Personnel.

Reverses payments returned by financial institutions.

Performs exception handling related to payment adjustments requested by Agency and State Office personnel.

Researches and processes tier reviews to ensure that tier overrides meet underwriting guidelines.

Analyzes and corrects errors generated in the nightly batch cycle.

Addresses various, assigned reports according to established procedures.

The duties described above are general in nature and may not completely cover all aspects of this position. The employee may be asked to perform other work-related duties including, but not limited to, cross training on other positions in the department.

Regular, predictable attendance.

Other Responsibilities

Cross functional training related to all critical functions and tasks of the team. 

Assist teammates within Policy Services as needed.

Job Specifications

Physical demands: Normal vision/hearing with or without correction; sitting.

Mental demands: Prolonged concentration; analytical reasoning; ability to work under pressure and on own initiative.

Environmental factors: Standard office lighting, temperature and noise.

Equipment: Laptop; telephone; printer/copier/scanner.

High school diploma or GED. Must currently be enrolled in college courses.

Experience with Microsoft Office products preferred.

Excellent organizational skills and strong attention to accuracy to maintain the flow of production tasks.

Strong verbal and written communication skills.

Data Entry skills required.

A strong interest in detailed work.

Ability to analyze and solve problems.