This position coordinates and manages subrogation and collection activities to ensure efficient and effective processing of subrogation files as directed by Subrogation Supervisor.

Accept and establish subrogation files from claim department.

Identify and secure missing information or support materials necessary for handling subrogation files through correspondence, personal contact, or telephone.

Process incoming and outgoing mail in regards to the subrogation unit.

Coordinate subrogation activities with claim department personnel.

Create and type correspondence and issue form letters to satisfactorily resolve questions relating to policyholder inquiries.

Prepare subrogation files for arbitration, pre-litigation, or litigation activities.

Maintain subrogation files.

Maintain subrogation data via manual or computer system.

Generate monthly, quarterly, semi-annual, and annual reports for legal and claim management.

Set forth payment plans for uninsured parties.  Assist in follow-up when needed when payments are not received on time.

Interact with customers and policyholders concerning deductibles and file status.

Process incoming drafts, monies, or checks to be applied toward subrogation recovery and prepare and issue drafts to return deductibles and pay arbitration decisions.

Review closed claim files for possible subrogation activity.

Maintain good relations within the company and the public.

Represent the Claim department in a positive and professional manner.

Receive telephone and personal inquiries relating to subrogation files by policyholders and others, providing assistance where appropriate or referring to other staff as appropriate.

Provide courteous, helpful response to all requests for assistance.

Regular, predictable attendance as employee has to physically be in the office.

This list of essential functions and other responsibilities is non-exhaustive and may be supplemented as necessary.

JOB SPECIFICATIONS                                                                                                                       

Physical demands: Sitting; Normal vision/hearing with or without correction; Speaking.

Mental demands: Prolonged concentration; Analytical reasoning.

Environmental factors: Standard office lighting, temperature and noise.

Equipment: Computer software; Keyboard; Telephone; Dictaphone; Copier; Calculator.

Combination of formal education, training, and experience to acquire knowledge and skills generally equivalent to those possessed by a four-year college graduate. 

Average typing skills.

Excellent oral and written communication skills.

The ability to make timely decisions.

Good human relation skills and self-motivation required.

Ability to act in a confidential manner.

Knowledge of word processing software.

Previous experience in claims or a legal office is desirable.

Required to obtain an Adjuster License within one year of hire date.