Responsible for analyzing, indexing, and validating policy and claim documents with strong attention to detail and accuracy. Ability to proactively prioritize daily work with teammates.

Support the strategic mission of the PARM department as it relates to goals for the organization.

Ability to effectively use computer applications and imaging software to validate scanned documents are routed to the appropriate workflow queues.

Route documents which cannot be properly indexed to the review queue.

Review all documents scanned by Agency Force or Claims personnel to ensure quality.

Assist in resolving issues that occur during the scanning and/or validating process by escalating to the appropriate department. 

Possess knowledge and skill to identify and problem solve malfunctions which may occur during the scanning process.

Ability to differentiate the exposure and document type for claim documents to facilitate correctly assigning claims to the appropriate adjuster.

Monitor OnBase queues for documents required to be re-indexed.

Monitor Quality Control error queue.

Reindex erred documents after determining the cause of the error. Correct and redirect back into the validation queue. 

Responsible for the handling and processing of all requests to add or modify information within the additional interest database.

Create letters for policy changes initiated by the Underwriting team which includes but is not limited to voids, non-renewals, and cancellations.

The duties described above are general in nature and may not completely cover all aspects of this position.  The employee may be asked to perform other work-related duties including, but not limited to, cross training on other positions in the department.

Regular, predictable attendance.

Other Responsibilities

Follow and demonstrate the KFB Guiding Principles:

Champion People – we are committed to maximize each person’s ability to make a positive impact.

Connectivity – we are committed to enable and foster collaboration to achieve the best collective results.

Operational Excellence – we are committed to effective and efficient processes to deliver optimal performance and drive sustainability.

Customer Service – we are committed to make exceptional customer experience our top priority.

Cross functional training related to all critical functions and tasks of the Document Support Services team. 

Assist Auto and All Lines Processing teams as needed.

Job Specifications

Physical demands: Normal vision/hearing with or without correction; sitting.

Mental demands: Ability to work under pressure; high volume production; attention to detail and accuracy.

Environmental factors: Standard office lighting, temperature, and noise. OSHA approved hearing protection as applicable for designated tasks.

Equipment: Personal computer or laptop, OPEX scanner, desk scanner, microfiche viewer, and fax/copier/scanner/printer.   

High school diploma or GED equivalent.

Experience with Microsoft Office products preferred.

Knowledge of Claim and Policy document type preferred.

Demonstrate professionalism and courtesy to teammates, other departments, and vendors.

Ability to learn new tasks quickly with flexibility to adjust to a fast-paced, changing environment which may require reprioritization when the need arises.

Excellent organizational skills and strong attention to accuracy to maintain the flow of production tasks.

Excellent verbal and written communication skills.

Exhibit positivity and willingness to collaborate with others in a team environment.

Aptitude to take initiative to ensure work is completed within the service level agreements.