Reports to: Underwriting Administration Analyst

Job Status: Hourly (15+ hours per week)
Pay: $15.00 per hour

Location: On-site at KFB State Office in Louisville, KY

The Intern in Underwriting and Policy Services may help perform work in the Underwriting Administration area or in Policy Services.  This individual may cross train in several different areas depending on the workload and needs of the department.  The Intern must have high attention to detail and an interest in learning about insurance contracts, insurance systems, and insurance services.  This role also requires good customer service skills and the ability to work well on a team.   Must be able to effectively express ideas verbally and in written form.

Analyze and process policy changes, reinstatements, and cancellations via multi-line Policy Center.  

Ensure accurate and complete information is obtained prior to processing by consulting with the agent and/or underwriter when analysis indicates that information is incomplete or if the request falls outside approved parameters.

Research unprocessed payments on CAMS or Billing Center to apply to appropriate policies or return payments to customers.  

Reverse payments and re-bill policies where payments have been returned by the bank.

Verify membership dues have been paid when reinstating a cancelled policy.

Using PC and Imaging software, validate scanned Claim and Policy documents into the appropriate workflow queues.

Research and solve issues with transactions.

Review Commercial Rental applications for completeness.  Communicate with Agent’s Offices for any missing pictures or 360Value reports.

Keep workflow current.

Keep the manager and co-workers informed of any problems.

Type nonrenewal, cancellation, combine mailing and other miscellaneous letters for Product and Risk Management for all lines of business.

Type specialized letters for Accounting.

Contact agency force, AUS representatives, and Underwriters in a courteous and professional manner when additional information is needed for any of the processes performed.

Understand Scheduled Events in Policy Center and how they relate to the Billing Cycle.

Assist and cooperate with all company personnel.

Meet established department production and error standards.

Submit a weekly production report.

Regular, predictable attendance as employee has to physically be in the office.

The duties described above are general in nature and may not completely cover all aspects of this position.  The Supervisor may ask the employee to perform other work-related duties including, but not limited to, cross training on other positions.

Job Specifications

Physical demands: Sitting; Grasping; Normal vision/hearing (with or without correction).

Mental demands: Prolonged concentration; Analytic reasoning. Ability to work under pressure. Ability to work with minimal supervision.

Environmental factors: Standard office lighting, temperature and noise.

Equipment: Keyboard; Telephone; Calculator; Copier. Fax machine. Printer

High school diploma or GED. Must currently be attending college courses.

Computer literate.

Data Entry skills required.

Knowledge in use of calculators.

Knowledge of Insurance Industry helpful

Knowledge of Microsoft Outlook and Office

A strong interest in detailed work.

Good decision-making abilities.

Ability to analyze and solve problems.

Strong verbal and written communication skills.