Reports to: Brokerage Supervisor

Job Status: Hourly (20 – 29 hours per week)

Pay: $15.00 per hour

Location: On-site at KFB State Office in Louisville, KY

Term: January 2026 to August 2026 (term may be extended by mutual agreement of intern and hiring manager)

The focus of this job will be to support the Agency Support and Marketing Department, including KFB Agency, LLC. brokerage operations in providing quality service to the Kentucky Farm Bureau Agency Force.   This includes the areas of projects, event planning, policy maintenance, issuing certificates, reporting, and other support functions.  The duties of this job will be fulfilled using thorough judgment, broad technical skills, and a positive attitude. This role consists of a training and development program that will prepare the participant to become an insurance brokerage professional. This participant will learn the responsibilities of various components of the Agency Support and Marketing Department.

Work on projects, including creating training material

Assist with event planning and sales promotion tracking

Assist with daily and weekly reporting

Assist brokerage risk specialists with indexing, expiration lists, and renewal lists

Assist brokerage accounting with auditing agent changes, processing accurate commission, billing, and accounting transactions for the brokerage

Assist with developing and maintaining the brokerage intranet page

Regular, predictable attendance

Act as a professional representative of the brokerage and Kentucky Farm Bureau Mutual Insurance Company by exhibiting our Guiding Principles.

Job Specifications

Physical demands: Normal vision/hearing (with or without correction); Speaking; Because of the extensive interpersonal contact required by the position, both in person and over the telephone, must have no significant hearing or speech impairment; Because of the extensive reading required by the position, must have no significant sight impairment; Extensive keyboarding required by the position; Ability to use computing devices for extended periods of time required; Must be able to use / operate a personal computer, keyboard, and printers

Mental demands: Analytical reasoning; Prolonged concentration; Must be able to handle high volume

Environmental factors: Standard office lighting, temperature, and noise; Temperature controlled environment

Equipment: Telephone; Keyboard; Calculator; Copier; Scanner; Fax Machine; Personal Computer

High School diploma or equivalent required

Active work towards a Bachelor’s Degree required with a focus towards Risk Management and Insurance or Business Administration preferred

Experience working with the public preferred

Professional telephone etiquette

Strong oral and written communication skills

Strong organizational skills

Strong customer service skills

Strong computer skills

Excellent data entry skills

Ability to handle simultaneous demands on time and attention

Ability to work with a high degree of accuracy

Computer knowledge along with keyboarding skills

Computer usage skills in Microsoft Office (i.e., Word, Excel, and PowerPoint) required

Effective interpersonal skills with strong working relationships

Must be able to read, analyze, and interpret procedures, regulations, instructions, manuals, and other documents as required

Proficiency at data entry with keyboarding skills of 60 words per minute required

Ability to accept constructive feedback on both soft and hard skills

Ability to work with confidential materials

Detail oriented