Entity: Kentucky Farm Bureau Mutual Insurance Company

Reports to: Underwriting Manager

Department: Product & Risk Management

Job Status: Non-Exempt

Location: Located at 9201 Bunsen Parkway, Louisville, KY 40220

This position is responsible for reviewing and analyzing underwriting information to determine if individual risks meet corporate underwriting standards.  Accepts, declines, or modifies policies written by the agency force while providing superior customer service.

• Review applications, re-inspections and policy changes to evaluate, classify, terminate and/or modify policies according to underwriting guidelines.
• Acquire and maintain knowledge of applicable policy contracts, endorsements, forms, manuals, coding information and other material pertinent to this position.
• Develop and maintain strong, long-term relationships with agency force and state office personnel
• Communicate with agency force in an effective and collaborative manner
• Use Motor Vehicle, Comprehensive Loss Underwriting Exchange Reports and other investigative reports to determine the acceptability of the risk.
• Review and understand statistical information such as loss ratios and other company reports.
• Assist agency staff with new systems and procedures.
• Counsel with policyholders by phone and in person if needed.
• Participate in departmental or organizational projects as needed.
• Return telephone calls and other correspondence promptly and with courtesy.
• Participate in all internal company training and continuing education
• Comply with Company Guidelines as defined in the Underwriting Manuals.
• Responsible for production and profitability of business in assigned agencies.
• Participate in specific company directives focusing on profitability.
• Attend and participate in meetings as required.
• Regular and predictable attendance.
• This list of essential functions is non-exhaustive and may be supplemented as necessary.

Other Responsibilities

• Continuously exhibit and uphold our Guiding Principles with a commitment to:
• providing exceptional Customer Service to all those you interact with during your day. 
• making a positive impact by Championing Others.
• making regular visits to county offices, regional offices and State Office to encourage Connectivity.
• providing Operational Excellence by proposing changes and improvements to property/liability risks.
• Be adaptable, dependable, logical, investigative, and demonstrate positive thinking.
• Be able to receive constructive criticism.
• Coordinate and complete several tasks under time constraints.
• Be able to reason, negotiate and solve problems.
• Interpret and communicate policy contract and underwriting guidelines.
• Deal with others in a diplomatic and professional manner.
• Represent KFB in a professional manner.
• Relate and interact with agents, agency personnel, customers and fellow KFB employees.
• Travel overnight; attend meetings and conferences as requested.
• Conduct agency visits as requested.
• Provide supportive attitude toward department and corporate goals.
• Strive to provide positive leadership ability.

Job Specifications

• Physical demands: Normal vision/hearing (with or without correction); Speaking; Travel (limited).
• Mental demands: Analytic reasoning; Prolonged concentration; Patience to deal with frequent interruptions; Strong attention to detail; Ability to adjust to workplace changes.
• Environmental factors: Standard office lighting, temperature, and noise.
• Equipment: Telephone; Calculator; Laptop; Copy machine; Fax machine.

• Bachelor’s Degree or a combination of formal education, training and experience to acquire knowledge and skills generally equivalent to those possessed by a college graduate, or, General Insurance Certificate (INS 21, 22, 23).
• Underwriting experience preferred.
• Good verbal, listening and written communication skills.
• Good math aptitude.
• Good organizational and public relations skills.
• Good computer skills.
• Good problem-solving and creative-thinking skills.
• Self-motivated with the ability to work independently.
• Standard to above average performance.