This position will work in a support role to the claims department providing assistance with subrogation and salvage recoveries, outgoing correspondence and telephone coverage. Position will allow for exposure to claim projects, reporting and claim handling procedures. The assistance of this position will insure effective and efficient processing of subrogation files and claim handling.  

Analyze and process policy changes, reinstatements and cancellations via multiple data entry systems.   Requests are received from agents, insured or State Office personnel.   Ensure accurate and complete information is obtained prior to processing and that all information is properly entered and formatted.  Correct nightly batch cycle errors.  Analyze and solve problems as they arise. 

Provide direct support to the Vice President and Directors. Serve as a liaison between the Vice President, Claim Staff, Agency Force, and other departments within KFB, as well as external customers. This position is accountable for performing advanced, diversified, and confidential administrative responsibilities for the office of the Vice President. Provide general administrative support, telephone coverage, demanding calendar management, meeting and detailed travel arrangements, expense reports, department budget, filing, copying, mailing and faxing. 

The associate claim adjuster will complete required training and education activities in preparation for a career as a claim professional; provide assistance in accordance with supervisor instructions; and provide prompt, courteous and fair claim service.  

The associate claim adjuster will complete required training and education activities in preparation for a career as a claim professional; provide assistance in accordance with supervisor instructions; and provide prompt, courteous and fair claim service.  

Responsibilities include answering questions for customers, agents, State Office personnel and mortgagee/lienholders.   Analyze and solve problems as they arise.  Knowledge of policy coverages for all lines of insurance.  Provide record of activity and substantiating evidence for use by Claims personnel and legal defense. 

The focus of this job will be to support KFB Agency, Inc. brokerage operations in providing quality service to the Kentucky Farm Bureau Agency Force in situations where our members’ insurance needs are outside the scope of products offered or underwritten by Kentucky Farm Bureau Mutual Insurance Company. This includes the areas of policy maintenance, policy billing, entering direct and agency bill commission statements, and other support functions.  The duties of this job will be fulfilled using thorough judgment, broad technical skills, and a positive attitude, focused on adding value through excellent customer service to our internal and external stakeholders. This role consists of a training and development program that will prepare the participant to become an insurance brokerage professional. This participant will learn the responsibilities of brokerage staff, rules, procedures, and workflows for the Agency Assistant position and the Agency Support Representative position.

The Communications Intern will assist the Kentucky Farm Bureau Insurance Communications team with writing, creating, curating and distributing a variety of internal- and external-facing projects throughout the summer. The right candidate for this job will possess a strong command of the written word, an eye for detail as well as an eye for design, good organizational and time management skills, and a desire to work and learn in a team environment. This intern can expect to gain valuable experience in the communications field and will add quality items to his/her portfolio of professional work samples. 

The primary focus of this job will be to provide quality service to the Farm Bureau agency force by supporting Kentucky Farm Bureau Insurance Agency, LLC in the area of maintaining computer based accounting systems along with recording and analyzing financial transactions, bookkeeping processes, keying monthly and annual accounting entries, processing vendor payments and commissions, and performing timely and accurate preparation of reports.

This position is responsible for the analysis, programming, and configuration of end user applications and/or systems software including: Analyzing detailed business/functional/technical requirements and specifications for the application. The focus is on coding internally developed applications and/or configuring commercial-off-the-shelf applications using programming, scripting, and database languages. Relies on entry level experience and judgment to plan and accomplish goals, including: Supporting application testing, deployment, maintenance, correcting programming errors, responding to scope changes, and coding application enhancements. Performs a variety of tasks. A certain degree of creativity and latitude is required.

Position exists to provide 2nd tier end user support for mobile devices and to oversee the services and billing for those accounts.  This function is also responsible for purchasing and tracking end user technologies for asset management purposes, including reconciliation of monthly Agency equipment leases.  This individual will be considered “on call” for critical issues related to mobile device support.

This position supports the Directors, Managers and staff in Information Technology performing administrative duties and support functions using a PC, laptop, and/or other electronic devices. Receives and directs phone calls and correspondence. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May direct and lead the work of others. A wide degree of creativity and latitude is expected.

Index documents, using procedures for updates and new business/rewrites, while quality checking all pages.

Position exists to provide a centralized reporting and problem resolution facility to support users of Information Technology.  User support will be given by researching, analyzing, and resolving Information Technology user problems.  Individuals in this position record all calls received and initiate appropriate corrective action.

The Internal Audit Intern will assist in evaluating existing internal control documentation, testing current processes and procedures, and providing recommendations. Working under the guidance of Internal Audit, the Internal Audit Intern is expected to constructively work with all departments to improve internal controls across the company.

*This is a third shift position.*   Position exists to provide support for the Production batch cycle process and to deploy updates to IT applications with focus on meeting Service Level Agreements (SLA’s) and maintaining system availability.  Individuals in this role provide 24-hour monitoring of KFB’s Production and Test environments and collaborate with other IT technical staff to troubleshoot job failures or processing delays. 

Greets and maintains a sign-in log of all visitors. 

The Field Support Representative is the mobilized team member responsible for the Regional Claim and Agency Office technology needs.  This position is responsible for making sure that each office has their hardware and software up and functioning on a daily basis to assure they can serve KFB members and customers.  Technology and system connection is essential for every person and office that the FSR serves. Position serves as a liaison between State Office systems personnel and end users. Provides training for computer system users.  Perform a wide range of activities to improve understanding and use of information systems among company and agency staff. Provides systems analysis to ensure the needs of the user are met. Individual relies on experience and independent judgment to plan and accomplish goals.