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This position will support the North and Northeast Kentucky area. (subject to change)
The Field Support Representative is the mobilized team member responsible for the Regional Claim and Agency Office technology needs. This position is responsible for making sure that each office has their hardware and software up and functioning on a daily basis to assure they can serve KFB members and customers. Technology and system connection is essential for every person and office that the FSR serves. Position serves as a liaison between State Office systems personnel and end users. Provides training for computer system users. Perform a wide range of activities to improve understanding and use of information systems among company and agency staff. Provides systems analysis to ensure the needs of the user are met. Individual relies on experience and independent judgment to plan and accomplish goals.