Position exists to provide a centralized reporting and problem resolution facility to support users of Information Technology.  User support will be given by researching, analyzing, and resolving Information Technology user problems.  Individuals in this position record all calls received and initiate appropriate corrective action.

Position exists to provide a centralized reporting and problem resolution facility to support users of Information Technology.  User support will be given by researching, analyzing, and resolving Information Technology user problems.  Individuals in this position record all calls received and initiate appropriate corrective action.

The primary focus of this job will be to support the KFB Agency, LLC. brokerage operations in providing excellent service to the Kentucky Farm Bureau Mutual Insurance Company Agency Force in situations where our members’ insurance needs are outside the scope of products offered or underwritten by Kentucky Farm Bureau Mutual Insurance Company.  Place new and renewal insurance policies and coverages with various partner companies using experience, judgment, and knowledge of underwriting guidelines.

This position is responsible for the overall coordination and management of the organization’s fleet of motor vehicles.  This position will analyze data from the fleet program and make recommendations for improvements to the program.  This position will also be responsible to analyze vehicle options annually and make recommendations on additions and deletions of vehicle makes and models to the fleet program, keeping driver safety as a top priority.

Provide support and direction to Agency Managers, Agents and Agency Staff on all activities necessary to operate a successful insurance agency marketing Farm Bureau products and services. Provide a directional foundation for Kentucky Farm Bureau (KFB) departments in their field facing role of supporting the successful operation of an insurance agency.  Act as an advocate of positive harmonious relationships between the influencing parties that deliver, service, support and manage KFB products and service.

Administers KFB’s Document Systems infrastructure.  Ensures the accuracy and efficacy of these systems, monitors their performance, and proactively suggests process improvements. Verifies and reviews system related documents/reports including installation procedures.  Develops and implements infrastructure and technology platforms. Determines hardware compatibility and/or influences hardware design. Performs system-wide/cross-functional administration. Participates in some application development as it pertains to the Document Systems applications. Participates in solving highly technical and complex problems on multiple projects and provides consultative support to internal staff.

This position is responsible for the analysis, programming, and configuration of end user applications and/or systems software including: Analyzing detailed business/functional/technical requirements and specifications for the application. The focus is on coding internally developed applications and/or configuring commercial-off-the-shelf applications using programming, scripting, and database languages. Relies on intermediate experience and judgment to plan and accomplish goals, including: Supporting application testing, deployment, maintenance, correcting programming errors, responding to scope changes, and coding application enhancements. Performs a variety of complicated tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.