Analyze and process policy changes, reinstatements and cancellations via multiple data entry systems.   Requests are received from agents, insured or State Office personnel.   Ensure accurate and complete information is obtained prior to processing and that all information is properly entered and formatted.  Correct nightly batch cycle errors.  Analyze and solve problems as they arise.

Responsibilities include answering questions for customers, agents, State Office personnel and mortgagee/lienholders.   Analyze and solve problems as they arise.  Knowledge of policy coverages for all lines of insurance.  Provide record of activity and substantiating evidence for use by Claims personnel and legal defense.

Perform clerical and administrative support for District Claim Manager, Claim Adjusters and other Regional Claim Office staff.  The Claim Support Representative I provides prompt, courteous and fair claim service. To learn more about this role, please watch our Claims Careers Video.